FAQs
Answers to the questions we receive most about installation, maintenance and warranty.
FAQs
How long does it take to produce and install systems?
Execution time is defined per project according to materials, quantities and schedule. Quotations are issued after drawings or a site survey and agreement on specifications, and installation is coordinated with site readiness.
How is payment made?
In three milestones or more in line with the agreed scope of work; the quotation lists every item separately (glass, hardware, installation, warranty).
What warranty do you offer?
Warranty of up to 10 years depending on the agreed system, free maintenance for two years, and a service-request response within 24 hours.
Do you offer a site survey?
Yes. Quotations are issued after drawings or a site survey and agreement on specifications.
Are spare parts available?
Yes, spare parts are available and after-sales service responds within 24 hours.
How do I clean aluminium windows?
Water, mild soap and a soft cloth; avoid abrasive products.